Mobile network Roaming About roaming and international roaming In most cases, your BlackBerry device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can your device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry device must be connected to a GSM or UMTS device is designed to switch to an appropriate wireless network automatically when you On the Home screen, click the connections area at the top of the screen, or click the Manage Connections Click Mobile Network Change the Network Selection Mode field to Click a wireless Click Select Press the key > Close. To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic. Related topics I cannot connect to the mobile network, 238 User Guide Manage Connections 235 Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service email messages, PIN messages, textmessages with attachments, and browser service on your BlackBerry device so that only phone and basic text messaging areavailable. You can also set your device to turn off data services when roaming. For more information, contact your wirelessservice On the Home screen, click the connections area at the top of the screen, or click the Manage Connections Click Mobile Network Do one of the following • To turn on or turn off data service, change the Data Services field.• To turn on or turn off data service when roaming, change the While Roaming field.• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt. 4. Press the key > Close. Related topics I cannot connect to the mobile network, 238 Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is designed to connect to another available wireless network Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry device must be connected to a GSM or UMTS on your wireless service plan, this feature might not be On the Home screen, click the connections area at the top of the screen, or click the Manage Connections Click Mobile Network Press the key > My Preferred Network List. 4. Press the key > Add Network. • To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. User Guide Manage Connections 236 • To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network. Click Select Network. • To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 5. Press the key > Close. Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry device must be connected to a GSM or UMTS on your wireless service plan, this feature might not be On the Home screen, click the connections area at the top of the screen, or click the Manage Connections Click Mobile Network Press the key > My Preferred Network List. 4. Highlight a wireless Press the key > Delete. 6. Press the key > Close. Change the order of preferred networks To perform this task, your BlackBerry device must be connected to a GSM or UMTS on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networksbased on the order that they appear in the preferred network On the Home screen, click the connections area at the top of the screen, or click the Manage Connections Click Mobile Network Press the key > My Preferred Network List. 4. Highlight a wireless Press the key > Move. 6. Click the new Press the key > Close. Mobile network options Change the connection speed for the wireless network A faster connection speed requires more battery on your wireless service provider, you might not be able to change the connection speed for the wireless network. 1. On the Home screen, click the Manage Connections Click Mobile Network Change the Network Mode Press the Escape key. Related topics User Guide Manage Connections 237 I cannot connect to the mobile network, 238 Turn on flashing LED notification for wireless coverage 1. On the Home screen or in a folder, click the Options Click Display > Screen Select the LED Coverage Indicator check Press the key > Save. When your BlackBerry device is connected to the wireless network, the LED light flashes turn off the wireless coverage notification, clear the LED Coverage Indicator check box. Troubleshooting Mobile network I cannot connect to the mobile network Try the following actions • If your BlackBerry device uses a SIM card, verify that your SIM card is inserted in your device correctly.• If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly. • Verify that you have turned on the connection to the wireless network.• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. • If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed. • If you have a Wi-Fi enabled device and your wireless service provider supports UMA, verify that your connection preference is not set to Wi-Fi Only. Related topics Turn on or turn off a network connection, 234 Change your UMA connection preferences, 243 Switch wireless networks manually, 235 Turn on or turn off data service or set roaming options, 234 Error messages Data service unavailable DescriptionThis message appears when you do not have access to data services on your BlackBerry solutionsTry the following actions • Verify that you are in a wireless coverage area. User Guide Manage Connections 238 • Verify that the data service on your device is turned on.• If you are roaming, verify that you can access data services while you roam. Related topics Turn on or turn off data service or set roaming options, 234

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